J.P. Morgan India | About us (2024)

Important notice

J.P.Morgan is aware of imposters, websites and social media channels—such as WhatsApp groups—posing as J.P.Morgan offering investment advice, financing solutions, and soliciting money from individuals for high return investments and processing charges for high value loan amount, among others.

J.P.Morgan has not authorized any entities or individuals to use its intellectual property rights or make references to J.P.Morgan or JPMorgan Chase in any way. J.P.Morgan does not offer its products/services to retail individual clients in India and will never contact anyone on WhatsApp or any social media platform to offer its services. Click here for more information on J.P.Morgan’s presence in India.

Please remain alert and do not respond or take any action in relation to these scams. If you think you or someone you know has been scammed, please report the matter to police.

About us

Our physical presence in India dates to 1945 when predecessor Chase National Bank opened a representative office in Mumbai. Today, we provide clients in India a comprehensive range of corporate and investment banking services. Our centers in Mumbai,Bengaluru and Hyderabad support operations globally.

Securities Services

Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of changing markets.

Our business in India focuses on our direct custody and clearing service, leveraging our extensive local market expertise, best-in-class operational and risk management practices and access to all local market infrastructures, including exchanges, clearing houses and depositaries. J.P.Morgan also offers Overseas Depositary Bank (ODB) services internationally and Domestic Custodian Bank services for Depositary Receipt (DR) issuances in India.

For more information about J.P.Morgan Depositary Receipt services, visit www.adr.com.

JPMorgan Chase Bank N.A., Mumbai Branch

Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India

Phone: +91 22 6157 3000

JPMorgan Chase Bank N.A., New Delhi Branch

4th floor Unit no. 407, Worldmark 2, Asset Area no 8, Hospitality District Delhi Aerocity New Delhi,110037 - India
Phone: +91 11 66111700

JPMorgan Chase Bank N.A., Devanahalli Branch

Address: Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Phone:+91 80 67693210

JPMorgan Chase Bank N.A., Paranur Branch

Address: “The Canopy,” 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603 004
Phone:+91 44 67200423

Managing Director & Bank CEO

Mr.P.D. Singh
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Securities Services– Direct Custody & Clearing, India

Mr. Nilesh Lodaya
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Country Local Market Sales

Mr. Madhur Agarwal
JPMorgan
Chase Bank, N.A., Paradigm B-Wing, 6th Floor, Malad (West), Mumbai 400 064
Phone: +91 22 6157 3000

Head – Markets

Mr. Rahul Deora
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head- Financing Solution India

Mr. Nitin Rungta
Address : J.P.Morgan Tower, Off CST Road,
Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000

Head – Commercial Banking

Pranav Chawda
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Senior Country Business Manager

Mr.Tarun Katoch
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Principal Nodal Officer

Mr.Ramprasadh Kantharaj
Address:J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone:+9122 6157 3000
Email:nodal.officer@jpmorgan.com

RTGS/NEFT

Mumbai Branch IFSC Code: CHAS0INBX01
New Delhi Branch IFSC Code: CHAS0INBX02
Devanahalli Branch IFSC Code: CHAS0INBX03
Paranur Branch IFSC Code: CHAS0INBX04

Helpdesk Queries

Client Services, J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Fax: +91-22-66466204 / 66466542 /67762309 / 67762314

MSME Loan Application

Global Corporate Bank – Credit Product Delivery
Address: JPMorgan Chase Bank, N.A., Mumbai branch
J.P.Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: cpd.india@jpmorgan.com

Customer Facilitation Centre directory

https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070

Grievance Handling Mechanism

For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.

Customers will receive a response within 30 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.

In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:

Mr.Ramprasadh Kantharaj
Address: J.P.Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email:nodal.officer@jpmorgan.com

Customers will receive a response within 10 business days and they will have to quote the reference number pertaining to their earlier contact with the Bank on the same issue.

Grievance handling procedure and information on Banking Ombudsman

If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman.

The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for respective City or State are available as below.

  1. The Banking Ombudsman Scheme
  2. Address of the office of Banking Ombudsman

For the convenience of the customers, the following are displayed on our website:

  • Appropriate arrangement for receiving complaints and suggestions
  • The name, address and contact number of the Principal Nodal Officer
  • Code of bank’s commitments to customers/Fair Practice code

The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/emails for such cases.

For general inquiries and global media contact information, please visit ourGlobal Contacts.

J.P. Morgan India | About us (2024)
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